HOW CAN I CONTACT THE CUSTOMER SERVICE?
For any questions, Hello Chiara customer service is at your disposal by email: hello@anasacks.com (do not forget to check in your spam because our answers can slip there!)
WHEN WILL MY ORDER BE READY?
Each item is handmade with a lot of love ♡ The time of creation depends on the chosen product. -> between 3 and 10 working days for pacifier clips and teething rattles. -> between 1 and 2 weeks for hangers, dream catchers, blanket and sequin hearts. -> between 1 and 3 weeks for rainbows, Liberty name and boxs. You will receive a confirmation email with tracking number once the order is posted. The deadlines may vary slightly depending on the time of the year.
WHAT IS THE DELAY OF SHIPPING?
Shipments are from Israel Post. The delivery time varies between 5 and 12 working days (the time may also depend on the customs of your country). All shipments are done with a tracking number so you never lose track of your little package ☆
WHERE DO YOU SHIP?
Worlwide!
MY ORDER IS A GIFT. IS IT POSSIBLE TO SEND IT DIRECTLY TO THE RECIPIENT?
Of course ! Just leave me a little personalized word for the recipient (in the note part at the time of payment) as well as his name, first name and address. Everything will be beautifully packaged for the most beautiful gift!
MY ORDER HASN'T ARRIVED. WHAT CAN I DO?
Do not worries. First of all, please check in the confirmation email of your order that you have indicated the correct address. Also check in your mailbox that the postman did not leave you a paper, and of course, remember to check on the tracking site of your post with the tracking number provided in the email confirmation of sending. If nothing works, send me a message so that I can conduct the investigation on my side and do everything to ensure that your little package arrives as soon as possible!
IS IT POSSIBLE TO RETURN AN ORDER?
For obvious reasons, custom items can not be exchanged or refunded.
IS THE PEARL PRODUCTS DANGEROUS FOR MY CHILD?
You can be quiet, the safety of your children is what concerns me the most! I have long tried to test and develop a trick knots so that the pacifier clips are as solid as possible, and that, even if the thread breaks, the beads are still retained by a second thread. The silicone beads used in my products are non-toxic, saliva-resistant and safe for your child.
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